When you're learning about something new, it's easy to feel overwhelmed by the sheer amount of relevant information available. This informative article should help you focus on the central points.
Take Care of Yourself Before You Take Care of Your Customer
One of the most important questions people ask when they are focused on improving their quantity and quality of business is: " What is my competitive advantage? What makes me sui generis, memorable, special? what truly sets me apart from the rest? "
While there are no definitively right answers to that question, most people come to some conclusion that customer service is a critical component of your competitive advantage. For most businesses, the service they offer can vary from exceptional to not so hot, depending upon circumstances.
Why is that? Why does the duplicate company, and even the duplicate people within that company provide world class service some of the time, and marginal service ( or worse ) other times?
That answer can be establish in asking a different question: " What makes you ( or your staff ) happy when serving your customers? " Stint these answers also vary, most people come up with some sort of divergence of " I am happy when my customer is happy. "
Do we enjoy dealing with agitated or disgruntled people? Normally not. We make our gladness from delivering value, by making others feel good about their experience, and by exceeding people's expectations.
What comes first then? The happy customer or the happy person serving the customer? This is not the chicken or the egg quandary. The happy business serving the customer NEEDS to come first, because it is a very unusual day when your customer comes into your business looking to cheer YOU up.
This all seems very obvious. At the same time that profuse people realize this truth, it is rare that people consciously take steps to make sure that their matchless customer service assets are being serviced too - whether that contrivance in on your staff, in another quota, or if that person is YOU. It is critical that you continually improve the emotional, legitimate and cuckoo support you are supplying to the people
serving your customers.
One of my friends and colleagues, Paul Wesselemann, shared a saga about his time working at an HIV / AIDS support network. He explained how it was absolutely unacceptable to come to work when you were feeling even a bit ill, as even the smallest cold could be inordinately dangerous
for someone with HIV. He was REQUIRED first and foremost to take care of himself, make sure he was 100 % before he was allowed to offer help and support to others.
How committed are you to taking the same care of YOUR needs? Your task for the past is to identify and act upon a couple of ways to keep you in proper shape so you can take care of your always important customers.
Eric Plantenberg, President of Freedom Speakers and Trainers, currently trains professionals across the country in memory, goal setting, attitude, time management, and effective communications. His newest
program, P. A. C. T., is an intensive one - on - one twelve week personal coaching program designed for those who are serious about their success. Please click here for more information on Eric http://www.deliverfreedom.com/speakers_eric.html or Own accord Speakers and Trainers
http://www.deliverfreedom.com Call 888 - 233 - 0407 x112 email eric@deliverfreedom.com
